advice hub

North Carolina Hurricane Relief

10/14/2024 | Team United

We're here for U, North Carolina!

United for Western North Carolina

Recovery efforts are underway in the aftermath of the devastating flooding and damage left behind by Hurricane Helene. As you, your family, and our community start to rebuild, United stands ready to support.

To make sure you have the assistance you need from us to get through this tough time, please know we’re here to help with:

  • 30-day installment loan payment deferments (skip-a-payment) on your car, recreational vehicle or other installment loan1
  • Auto Loans: Take advantage of no payments for 90 days on all new loans2
  • Member Disaster Relief Loans: Signature Loan with no payments for 90 days3
  • U First credit card with 0% Intro APR4 for six months, then a variable rate from 12.49% to 18.00% APR5
  • GAP & DPW Claims: If you need assistance making a Guaranteed Asset Protection (GAP) claim or Depreciation Protection Waiver (DPW) on your auto loan, please call our Member Service Center at (888) 982-1400

Need help?

Digital Banking

Your Digital Banking Services remain available 24/7.

Member Service Center

Call our Member Service Center at (888) 982-1400. Member Service Advisors are available Monday through Friday from 8:00 am to 9:00 pm ET and on Saturday from 8:00 am to 4:00 pm ET. View all support options.

Branches & ATMs

OPEN:

Our Asheville, Fletcher and Hendersonville branch locations are open and restored to full service.

Asheville
1441 Patton Ave
See branch info

Fletcher
3674 Hendersonville Rd
See branch info

Hendersonville
101 Jack St
See branch info

Statesville
209 Turnersburg Hwy
See branch info

CLOSED:

Hendersonville South
Due to more extensive flood damage, our Hendersonville South Branch and ATM will remain closed and unavailable.

Business and Commercial Members

As we recover and rebuild together, we’ve gathered some useful business resources below, helping you and your business navigate this unprecedented time. Team United is here for you and looks forward to helping you rebuild and keep your business dreams alive.

Disaster Relief & Business Recovery Resources:

Mountain BizWorks
DisasterAssistance.gov
U.S. Small Business Administration
United Way of Henderson County
Small Business and Technology Development Center
Legal Aid Services
Federal Emergency Management Agency (FEMA)
North Carolina Department of Commerce
U.S. Department of Agriculture
Individual and Business Grants
Mental Health Resources
Veteran Resources
North Carolina Department of Public Safety
Food Resources

Want to help?

Together, we are one, United membership. If you would like to join in and help our friends and neighbors in Western North Carolina, we invite you support United’s match campaign in support of the American Red Cross.

United is matching all disaster relief donations dollar for dollar, up to $50,000, and these life-saving donations will help provide those impacted across Western North Carolina with safe shelter, food, and comfort as they continue to recover together.
make a donation

Fraud Resources

In support of those impacted by Hurricane Helene, we want to help protect you from relief scams. Here are some tips to keep you safe.

Avoid Clean-up and Repair Scams
  • Be skeptical of promises of immediate clean-up and repairs
  • Check contractors out
  • Never pay by wire transfer, gift card, cryptocurrency, or in cash

For more tips, the Federal Emergency Management Agency (FEMA) website has helpful information:

Beware of Fraud and Scams
Disaster Fraud

Donating After a Disaster
  • Don’t let anyone rush you into making a donation
  • Research charity before you give
  • Don’t donate with a wire transfer or gift card

For more information, please visit the Federal Trade Commission's (FTC) consumer advice page.

Loan payment deferral and Member Disaster Relief Loan available 09/27/24 - 11/30/24. These dates are subject to change. Member must have primary residence located within FEMA: Disaster 4827 defined areas to be eligible for waivers and offers.

*Members are entitled to five (5) free withdrawals per month through CO-OP Network and Alliance One ATMs. Transactions at ATMs not owned by United Federal Credit Union may incur an additional surcharge from the ATM owner. This fee is not collected nor controlled by United Federal Credit Union.

[1] Terms and conditions apply. Interest will continue to accrue on your loan and your original loan term will be extended.

[2] Available to qualified borrowers for new auto installment loans; existing United loan refinances are ineligible. First payment due 90 days after loan closing. Finance charges accrue during the payment deferral period, beginning on the closing date.

[3] Available to qualified borrowers for signature/unsecured loans closed after 9/27/2024. Finance charges begin on the closing date and interest accrues during the payment deferral period. Subject to credit approval.

[4] Six-month introductory 0.00% APR rate on new purchases and balance transfers is only available for new U First credit cards. Subject to credit approval.

[5] Rates after introductory period between 12.49%-18.00% APR (as high as 17.00% APR in Arkansas and Oklahoma); rates may vary. Rate determined by applicant’s creditworthiness.

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